Booking Terms & Conditions

Full payment is required to secure bookings.

In the event of a cancellation payments are non-refundable, please refer to our detailed Cancellation Policy below

Early booking and immediate payment are recommended to avoid disappointment as places are limited.

Please do carefully check your dates before booking

Each course has a skill level shown on the website.  If you do not meet the required skill level then you might not be able to complete the course successfully.

Please note we try to calculate how long a course will be and plan to finish each garment in the allocated time but this isn’t always possible, If you are unable to finish in the course time we will make sure you are confident with your garment to be finished at home or in a future ‘bitch and stich’ session.  If you finish quicker than we expected there are always extras that you can add to your project.

Items made at our courses are intended for personal use only and not for commercial use.

Once your booking is complete you will receive an email confirmation from us.

What to Bring

The website indicates what materials are provided and which you will need to provide yourself.  We will email you at the time of booking with a detailed list of materials needed, including suggested fabrics.  We are not responsible for any issues encountered if you bring the wrong fabrics or amounts, however there is an excellent sewing shop next door where you can purchase replacements.

All equipment is provided.  If you have your own sewing machine that you would prefer to use you are welcome to bring it along, but be aware that the tutor will not be able to problem-solve on your machine if you are not familiar with its use and trouble-shooting.

On your course

Please try and arrive on time.  The door will normally open 15 mins before the start of the course.  In peak summer there can be delays driving into Brixham and finding parking, so please allow ample time.

Respect your tutor and fellow classmates

Please put your phone on silent.  If you need to take a call, please step out of the room to avoid disturbing others.

You are welcome to use our kitchen, and help yourself to teas and coffees.  Let us know if you have any allergies or dietary requirements.  Lunch is not provided, but you are welcome to use the kitchen, or pop to a nearby café or shop.

Pay & Display parking is available nearby at Brixham Central, Oxen Cove or Marina car parks.  Please ensure you follow posted rules.

There is no smoking in The Workroom, and no pets are allowed.

Cancellation and refund policy

Cancellation by Us

We reserve the right to cancel an event if insufficient numbers enroll, or due to unforeseen circumstances, we will endeavour to give as much notice as possible and in this instance, a full refund will be given or a credit for another course.

We reserve the right to make small changes to the content of our courses if the need arises. If the tutor is unable to attend we will let you know asap. We reserve the right to appoint another Tutor or postpone the class to a later date. If this date is not suitable a full refund will be made.

Unfortunately, we cannot accept liability for any other costs, expenses, or disappointment.

Cancellation by Student

There is a 14 day ‘cooling off period’ from the date of booking during which you may cancel your course by emailing info@theworkroombrixham.com . If booking less than 14 days prior to the course, this cooling off period will end on the day before the course.

If you register for a class and later become unable to attend due to unforeseen circumstances, we can only able to offer you a refund IF your space is filled by another booking. If the space remains empty you will not be offered any refund, so please let us know as soon as possible. 

You are of course able to send a friend in your place. We will need their name and contact details prior to the course.

Insurance

Course fees do not include cancellation insurance. We recommend that you take out insurance in case you need to cancel your place due to unforeseen circumstances. Our refund policy applies in all circumstances:

We will not reimburse you for any travel or accommodation arrangements made, or materials you have bought,

Data Protection Policy

By completing the booking form and booking on a course you give us permission to store the details you provide (name, email address, and phone number) digitally for the purposes of providing you with course information and administration of your booking (invoicing, etc).

Your data will be kept secure.

You have the right under GDPR regulations to request details of the data we hold about you.

Photographs

I often take photographs of students working and their work for use on our promotional materials (website, Facebook, Instagram, and newsletter).

You are welcome to take photos, but please be respectful of others and their work. 

If you do not want photos of you or your work taken, please indicate on the booking form.

If we use a photograph of you which you would later like removed, please contact us.

CCTV

The Workroom uses CCTV recording to protect the Company’s property and to provide a safe and secure environment for staff and customers. CCTV is used for prevention, detection and prosecution of crime, incident investigation, and improving service to customers. All cameras are clearly visible.  Cameras cannot see inside toilets or changing rooms, or externally. Appropriate signs are displayed.  Recordings are overwritten on a rolling basis unless downloaded in accordance with the agreed use.  Recordings may be shared only with law enforcement agencies.

Equality Policy

The Workroom is committed to encouraging equality, diversity and inclusion and eliminating unlawful discrimination.

Accessibility

The Workroom is located up one flight of stairs.  We can provide our courses for those with physical, sensory and mental disabilities, however due to the stairs the premises cannot be accessed by people confined to a wheelchair, or who cannot manage 12 steps with assistance.  On request, we are able to provide courses at alternative accessible locations as a reasonable adjustment for these people.